Introduction

RetailMax is an award winning Retail Management System that is used by many customers in Malawi and other countries. We are on the look out for a Technical Product Manager for RetailMax to manage the product, sales and customer support.

Job Description

The technical product manager is directly responsible for the success of RetailMax. He has to make sure that RetailMax is fulfilling all its product offerings. He should actively search for any issues or problems and fix them by working with the development team of the product. Working with cross-functional teams, the technical product manager plays a role in the development, marketing, selling, and support of a product. The technical product manager will be the primary contact for RetailMax customers.

Responsibilities

• Provide technical support to resolve issues that come from customers
• Manage the technical support team
• Manage the product vision and product roadmap
• Conduct pre-sales system demonstrations
• Plan and execute product implementations and trainings
• Uncover and understand customer needs and translate them into requirements.
• Ability to work well with internal teams, including developers, engineers, architects, quality assurance, and operations. Ensure requirements are fully understood and that implementation plans match expectations.
• Understand, research, and follow technical trends in the industry and in general. Be able to assess emerging products and companies to measure their potential value or threat to the company and its products, as well as make recommendations on which new technologies to invest in or leverage.
• Follow competitors and conduct capability analysis regularly.
• Provide internal and customer training on how to use the product.
• Answer incoming questions about the product and its capabilities.
• Assess and address technical risks.
• Use database queries to analyze performance indicators, evaluate experiments, etc.
• Define success criteria for testing and product acceptance.
• Facilitate the creation and maintenance of proper product documentation.
• Act as the RetailMax team lead

Skills

• Data analysis skills
• Thorough knowledge in Microsoft SQL Server database management and administration
• Windows Server administration knowledge
• Windows operating system management and administration knowledge
• Knowledge on LAN/WAN/VPN/etc.
• Cloud Server architecture knowledge
• Excellent communication skills
• Team work ability
• Time management
• Customer management skills
• Strong problem-solving skills
• Fast learning skills

Qualifications and Experience

• Bachelor’s/Master’s degree in software engineering, IT or related experience
• Business background
• 4+ years’ product development/management experience
• Experience of using CRM systems and Project Management Systems
• Minimum 3 years’ experience in a similar position

If you fulfill above requirements and passionate to work with a rapid growing software product, send your CV to [email protected]

Application closing date: 28/02/2023