Summary:

To achieve the set Turnover & Gross Profit budgets. To actively promote in store activities so to enhance the customer’s shopping experience.

Stock Management

• Schedule the range report to identify complete range to be merchandised.
• Liaise with buyers & planners on problem stock
• Ensure through the Floor Manager that overstocks are controlled and managed
• Ensure follow ups & liaison is done with suppliers in terms of repairs, special promotions etc
• Ensure core stock is at 100% – If not achieved follow up before ad breaks. If not achieved details to be given on who/ what/ when has been contacted in this regard
• Monitor stock replenishment and integrity
• Advertised lines – 100% in stock through correct follow up before Ad breaks. If not achieved follow up before ad breaks. If not achieved details to be given on who/ what/ when has been contacted in this regard
• Check the orders audit trail daily
• Action the Picking slip report from the warehouse/stock rooms timeously

Promotional Activity

• Monitor store support for advertising
• Co-ordinate in-store promotional activity
• Schedule bonus buys
• Plan for major company promotions – ie Birthday, Christmas
• Ensure that suppliers give sales support & demonstrations
• Monitor promotional stock levels through audit trail

Merchandising/Ticketing standards

• Ensure that the agreed merchandising, in store ticketing & signage are adhered to & in accordance with the Ticketing Manual
• Liaise with Product coordinator on in-store promotional activities
• Liaise with Merchandise Division on discontinued lines
• Ensure that all merchandise is kept in a sellable condition
• Ensure that housekeeping & overall maintenance of all Company assets relating to the sales floor (walls, ceiling, air-conditioning, fixtures, stockrooms) are kept clean & in good working order
• Refer to weekly bulletin to ensure Gondola End Product detail is maintained in terms of the merchandise manual

Team

• Ensure that all sales floor teams as well as casuals are trained in order to achieve the required standard
• Ensure that sales floor teams are aware of daily budgets
• Conduct performance appraisals as required
• Have a thorough understanding of the Industrial Relations Policy in order to carry out disciplinary hearings where appropriate
• Recruitment & selection of subordinates.

Customer Service

• Ensure that all customer complaints and queries are resolved within 24 hours
• Ensure that the 3 meter greet rule, sundown rule and cashier campaign is adhered to at all times
• Ensure that team members acknowledge approach and engage customers in order to exceed customer expectations
• Ensure that all team members are aware, understand and model the moments of truth
• Check that all floor managers are following up on all call back vouchers

Buyer Liaison

• Communicate & liaise with buyers with regards to the following:

I. Market/marketing trends

II. New products

III. Promotions

IV. Advertisements

V. Competitors

VI. Stock

Shrinkage

• Ensure that all policies & procedures are adhered to in order to ensure that shrinkage is kept to a minimum
• Check that the relevant amount of batches are uploaded onto the high-risk scheduling daily
• Conduct high risk counts & investigations.

Sales/ Turnover

• Ensure that the weekly sales target is distributed to all sales team members including flexi’s (FTE)
• Create an awareness on a daily basis on sales performance to positively impact the weekly target
• Address individual sales team members performance weekly, by utilising the weekly sales performance report
• Support, coach and motivate team members to exceed the set budgeted sales targets

General

• The following documentation is to be complete according to scheduled time & submitted to the Store Manager:

i.  Weekend Store Structure (admin & sales)

ii.  Warehouse Analysis Report

iii.  Core Report

• Ensure that Sales Floor Teams are aware of the relevant customer services practices to follow
• Ensure all merchandise has a PI label
• Check auction stock
• Sign all necessary registers in the computer room
• Undertake any duties of the Store Manager, Regional Manager or Operations Director might request to ensure that the store is run to maximum efficiency

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position

• Must be legally eligible to work in Malawi
• Malawi School Cerficate of Education. Or Degree/Diploma
• Intro to Management & Middle Management (MDD training)
• 3 years’ experience in sales
• Retail background

Core Competencies

• Use appropriate Judgment
• Focus on the Customer/Member
• Manage Execution & Results
• Plan & Pursue Team-Based Improvement
• Increase Commitment
• Supervise Associates
• Manage Ethics & Compliance
• Quickly Adapt