Job Title: Direct Sales Representatives

Location: Lilongwe, Malawi
Tenure: Contract
Closing Date: 2nd March 2023

Role Summary

A Lilongwe based provider of IT services is looking for Direct Sales Representatives (DSR’s) who will be responsible for driving sales growth by introducing the company’s products to potential customers. The DSR’s are performance-based contractors who earn commissions based on the number and value of sales that they make of the clients services. The DSR’s will be expected to be active across the entire range of customer acquisition activities.

JOB DESCRIPTION

Key Responsibilities and Tasks

A. Lead Generation

• Identify and engage prospective customers based on an understanding of customer needs/wants
• Execute sales campaigns, promotions as directed by management
• Demonstrate and explain product features and functionality to the prospective customers
• Explaining fees and costs of the service to the customer clearly and accurately
• Collect contact details and any pertinent information about prospective customers and relay it
  to Sales coordinator

B. Increase sales revenue

• Close the lead by signing up the prospective customer i.e. conversion
• Streamline customer enrolment process by handling all necessary paperwork, KYC
• Facilitate customer payment by providing them with all available payment channels
• Maintain relationship with existing customers and escalate complaints using provided channels
• Engage existing customers to explore upselling opportunities.
• Work in collaboration with team members to meet goals and targets

C. Process improvement and growth

• Measure, analyze and report on key sales trends, metrics etc
• Contribute to process improvement by recording and reporting ‘objections’
• Flag and report key competitor information gathered in the normal course of selling
• Actively participate in training sessions and marketing campaign meetings
• Contribute to a positive and energetic environment that fosters creativity and growth
• Keep abreast of latest technologies and developments in the industry

Attitudes, Skills and Competencies

i. Results oriented – self-motivated and target driven
ii. Perform under pressure – ability to prioritize tasks and think on your feet
iii. Excellent selling, negotiation and communication skills
iv. Team player with strong business awareness and good listening skills
v. Strong organizational skills and ability to network professionally
vi. Comfortable working both independently and as part of a team
vii. Bachelors degree or Diploma in any field preferred.
viii. Proven track record in sales will be advantageous

If you are interested in the role and have the required experience and qualifications, please send your CV to the email address [email protected] with the REF: Direct Sales Reps and a brief cover letter explaining the top 2 factors you consider when buying IT goods and services. Only shortlisted candidates will be contacted.