Job Title: Sales Supervisor

Location: Lilongwe, Malawi
Tenure: Contract
Closing Date: 4th March 2023

Role Summary

A Lilongwe based provider of IT services is looking for a Sales Supervisor who will be responsible for
driving sales growth by managing the team of direct sales representatives. The SS will also lead sales
support activities and performance reporting for the function.

JOB DESCRIPTION

Key Responsibilities and Tasks

A. Supervise and Lead sales team

• Coaching and mentoring direct sales reps
• Develop and manage sales targets and action plans for the direct sales reps.
• Train and develop sales reps on product knowledge and sales techniques/methodologies.
• Ensure the achievement of individual and team goals and management-based objectives
• Execute sales campaigns, promotions as directed by management
• Be able to report weekly performance to the leadership of specific opportunities.

B. Sales support

• Ensure the CRM system is kept up to date with all sales related activity including (but not limited to) meeting schedules, meeting notes, contact persons, business plans, quotations, site surveys, price requests etc
• Take responsibility for the data integrity in the system.
• Ensure the sales team have all the skills, resources and tools they need to do the job
• Ensure all leads are followed up in a timely fashion and closed.
• Establish lead conversion KPI’s for back-office team
• Directly engage ‘troublesome’ leads and/or address complaints escalated by the frontline staff

C. Process improvement and growth

• Measure, analyze and report on key sales trends, metrics etc
• Provide accurate and timely forecasts.
• Work closely with management to develop and/or tweak operational sales strategies aimed at
  growing customer acquisition in a sustainable way
• Actively participate in training sessions and marketing campaign meetings
• Keep abreast of latest technologies and developments in the industry

Attitudes, Skills and Competencies

i. Ambitious, self motivated, hard working, result orientated, problem solver with a positive
outlook and a clear focus on driving profit.
ii. Ability to balance between short term achievement and long term development.
iii. Experience in working with process to get the necessary approvals related to the sales activity.
iv. Someone who can demonstrate and articulate the difference between good and bad business
opportunities.
v. A natural forward planner who critically assesses their own performance.
vi. Mature, credible, highly professional, and comfortable in dealing with individuals at very senior
levels.
vii. A team player with clear leadership qualities.
viii. Someone who remains calm in high pressure environments

Technical Requirements and qualifications

i. Bachelor’s degree or equivalent
ii. Solution selling minimum of 5yrs
iii. Local territory experience
iv. Industry experience

If you are interested in the role and have the required experience and qualifications, please send your CV to the email address [email protected] with the REF: Sales Supervisor and a brief cover letter describing your experience leading a sales team.

Only shortlisted candidates will be contacted.