Job Description

Fixed term contract until 30 September 2023

A Diploma from an credited tertiary institution in Information Technology

Two (2) years’ experience job related experience in Helpdesk,

Excellent written and verbal communications skills

Team management skills

User and Technical Support

· respond to requests for technical assistance in person, via phone, chat or email

· diagnose and resolve technical hardware and software issues

· research questions using available information resources

· advise user on appropriate action

· follow standard help desk procedures

· log all help desk interactions

· administer help desk software

· follow up with customers and users to ensure complete resolution of issues

· redirect problems to correct resource

· identify and escalate situations requiring urgent attention

· track and route problems and requests and document resolutions

· resolve technical problems with Local Area Networks and Wide Area networks

· prepare activity reports

· inform management of recurring problems

· stay current with system information, changes and updates

· help update training manuals for new and revised software and hardware

· train computer users as necessary

· clean up computers

About the Organization

Right to Care is at the vanguard in supporting and delivering prevention, care, and treatment services for HIV and associated diseases. We work with government and communities to find pioneering solutions to build and strengthening public healthcare.

We embrace a strong entrepreneurial culture and focuses on innovation and the use of technology to enhance services, address skills shortages, and deliver quality healthcare outcomes. Our areas of expertise include HIV and TB care and treatment, pharmacy automation, medical male circumcision, and cervical cancer diagnosis and treatment.