• Cleans all house rooms, bathrooms, all locations on daily basis.
• Conducts bedspread, linen change and washes all linen on washing machine or by hand
• Makes sure that WIFI internet is working properly before guests check in
• Makes sure DSTV is working properly before guests check in
• Makes sure there is the sustainable energy source available and working before guests check in

Conducts guest check in procedures

• Enquires for daily room rates and exchange rates from the Managing Director
• Collects payments from guest at the appropriate times
• Makes sure that all amenities in the room; hot water, shower, toilets, air conditioning, television sets, vanities and others are all in good working order.
• Provides laundry service to guests by washing machine or by hand where necessary when needed with other workers such as cleaners hired from time to time.
• Makes proper arrangements with guests to ensure cleaning is done on time and when rooms are free without inconveniencing guests.

• Plans for food items and purchases the necessary quantities of food items as per guest needs
• Prepare the breakfast and other meals and serves to guests as per the established restaurant menu.
• Makes sure there is water and other drinks and are served as per guests needs.

• Conducts inventory for all food and non-food items in the guest house and provides report on weekly basis or three days before guests arrive.
• Budgets for all food and other guest house items in computer Microsoft Excel and submits to manager via email or what’s app for approval before purchase
• Arranges for her/his own travel for purchase of guest house items in approved supermarkets and shops in Lilongwe town.
• Conducts other activities as required by supervisor.
• Manages the backup power generator and accounts for fuel transactions.

• Maintains Guest House Inventory of physical items in the house, linen, cooking utensils and others
• Provides weekly updates on food and other guest house consumable items inventory to supervisor in Microsoft Excel.
• Maintain a record all Guest House Expenses on a daily basis and as they occur in the guest house expense book and reports to the supervisor on a daily basis.
• Maintains the Guest House income excel sheet and provides updates to supervisor on daily basis in Microsoft Excel.
• Issues receipts for all transactions food, drinks, accommodation, laundry transportation.
• Collects payments from guests before checking out.
• Ability to prepare English Breakfast and other meals as per restaurant menu.
• Is able to use Electronic Point of Sale (EPOS) machine.
• Electronic mail (email)

• Is familiar with international marketing and hosting platforms and applications and applies them to the business.

• Certificate/Diploma House Keeping/ Food Production(Cook/Chef)/or Guest House Keeping/Management
• 3-5 years or more experience in Hotel/Lodge Housekeeping, Cooking/Chef/Food Production for Hotel or Hospitality Industry.
• Marketing experience in hospitality and tourism business as well as effective and efficient marketing.
• Experience in general Guest House or Lodge Management daily operations
• Professional drive and mindset.
• Highly motivated and committed to delivering high quality customer services to guests from different backgrounds.

• Honesty
• Integrity
• Commitment
• Accountability
• Passion for customer service and hospitality to serve others
• Flexible and understands supervisors’ decisions and does not challenge supervisors’ decision inappropriately.
• Quickly responds and respects guests’ needs
• Ability to communicate timely and effectively to both supervisor, guests and subordinates
• Good interpersonal skills and creative thinker and problem solver

• Please propose your minimum base acceptable gross salary before taxes per month in Malawi Kwachas for this position.