Job Title                 :         Receptionist

Job Location         :         Mulanje

Company Name  :         Fanizo Lodge

Job Description   :       

• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience
• To deal with guest requests to ensure a comfortable and pleasant stay
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
• To be responsible for accurate and efficient accounts and guest billing processes
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
• To assist in keeping the hotel reception area clean and tidy at all times
• To ensure that room bookings are made and recorded accurately and ensure that all reservations and cancellations are processed efficiently
• To keep up to date with room prices and special offers to provide accurate information to guests
• To report any maintenance, breakage or cleanliness problems
• To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required

Qualifications and Skills Required:

• Must have at least a Certificate in Hospitality Management from a recognisable institution. A Diploma will be an added advantage
• A friendly and welcoming approach
• High standards of dress and presentation
• Ability to remain calm during difficult situations or in a very busy environment
• Ability to work unsupervised
• Excellent interpersonal skills, including a pleasant telephone manner
• Good administrative skills and good team working skills
• Previous customer service experience in hospitality and experience in Health & Safety, First Aid etc., is an added advantage

How To Apply       :        Applications must be e-mailed to [email protected]

Closing Date         :        28 ^th February 2023