NPSA 10 Digital Finance Services Specialist

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UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

UNCDF is the UN’s capital investment agency for the world’s least developed countries. It creates new opportunities for poor people and their communities by increasing access to microfinance and investment capital.? UNCDF focuses on Africa and the poorest countries of Asia and the Pacific, with a special commitment to countries emerging from conflict or crisis.? It provides seed capital – grants and loans – and technical support to help microfinance institutions reach more poor households and small businesses, and local governments finance the capital investments – water systems, feeder roads, schools, irrigation schemes – that will improve poor peoples’ lives.

Recently, UNCDF has formulated its strategy ‘ Leaving no one behind in the digital era ’ based on over a decade of experience in digital finance in Africa, Asia and the Pacific. UNCDF recognizes that reaching the full potential of digital financial inclusion in support of the Sustainable Development Goals aligns with the vision of promoting digital economies that leave no one behind. The vision of UNCDF is to empower millions of people by 2024 to use services daily that leverage innovation and technology and contribute to the Sustainable Development Goals. For further detail on UNCDF strategy, refer to;?

UNCDF has been operating in Malawi since 2008 through its financial inclusion practice and Mobile Money for the Poor Programme from 2012 to 2019. Currently UNCDF has developed a new Malawi country strategy covering the period 2019-2024 which contributes towards UNCDF’s Global Inclusive Digital Economy strategy and envisions “Leveraging the Digital Economy Ensuring No One Is Left Behind”.

In January 2021 UNCDF launched “Leveraging digital finance to increase resilience of ACP countries” a four-year program in Africa, the Pacific and the Caribbean that contributes to the deployment of digital finance solutions at the scale and speed necessary to deepen financial inclusion, accelerate economic recovery from COVID-19, and to make economies and societies more resilient to external shocks. The program will be implemented in four regions (West & Central Africa, East & Southern Africa, Pacific and the Caribbean) and has a strong regional and global advocacy component.

UNCDF requires a Digital Finance Specialist? to provide technical advice to the programme team and key grantees? in Malawi in the design of project interventions related to digital financial services.


Adance the Digital and Digital Finance Ecosystem in Malwi by providing technical assistance to partners:

  • Provide inputs to technical documents or presentations to private / public sector convening’s (forums) on matters of open innovation and open payments ecosystem.
  • Draft materials for UNCDF at working groups concerning financial inclusion for the key segments, including: Digital Finance working groups, Fintech working groups etc.
  • Constitution launch and oversight of the Digital Finance Association – Malawi.
  • Organising the quarterly meetings of the Digital Financial Services Working Group.
  • Providing technical inputs to country specific publications which demonstrate thought leadership in DFS.
  • Conducting scoping into potential partners and viable interventions towards increasing access and usage of Credit and Savings Products.

Provide technical assistance to DFS providers and FinTechs to develop or scale products that contribute to the increase of women’s financial inclusion such as integrated innovations, women’s access to mobile phones and/or digital/financial  literacy:

  • Launching Requests for Applications (RFAs) for agent networks, financial literacy, and pilot relevant digital innovations.
  • Designing activities and projects, pilots and scale recommendations on policy & regulation, infrastructure, innovation and skills with a focus on growing the digital finance ecosystem.
  • Performing Institutional appraisals, business cases and project documents for grants and technical assistance.

Share best practices with Malawian Financial Service Providers (FSP) and Innovation Hubs to inclusively innovate digial products for traditionally underserved stakeholders, like women, youth and those in rural areas:

  • Conduct market system research and surveys to inform UNCDF about market impact of its project interventions.
  • ?Engage with various ecosystem stakeholders to present / share key insights from UNCDF’s market analyses, scorecard, and lessons learnt from the field.
  • Develop knowledge and learning documents, resulting in stronger messages and increased to UNCDF visibility and thought leadership in the inclusive digital innovation space.
  • Organising workshops with Malawi Innovation Hubs sharing best practices from UNCDF Malaysia, Uganda, Zambia and others working in Inclusive Innovation.



Ability to make new and useful ideas work.


Ability to persuade others to follow.

People Management:

Ability to improve performance and satisfaction.

Communication & Relationship Management :

Ability to listen, adapt, persuade and transform.


Ability to get things done while exercising good judgement.


Education:  Master’s degree in economics, international development, or related field is mandatory.

Relevant Work experience:

  • Five (5) years of experience in managing projects for improving access to financial services is mandatory.
  • Relevant experience in implementing digital solutions in inclusive digital finance, especially for the most marginalized populations particularly in low/middle income countries is mandatory.
  • Experience working in Malawi is mandatory.

Desired additional skills and competencies:

  • Experience in managing groups of industry stakeholders (association management, conference moderation, event management).
  • Experience working with the UN system.
  • Experience working with regulators in the Central Bank on digital financial services.
  • Experience building partnerships, either public-private partnerships or between private sector players.

Required Language(s) (at working level):

  • Proficiency in English is mandatory.

The following documents shall be required from the applicants:

  • Personal CV or P11 , indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
  • A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Work conditions:

Please refer to the relevant UNDP policy here, as well as the NPSA10 Salay scale for Malawi currently estimated from 1,887,840 to 3,301,250 MWK per month.

To apply for this job please visit .

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