Field Assistant


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Description of task

Under the direct supervision of the Senior Protection Officer (CRRF), the Field Assistant will undertake the following functions in Dzaleka refugee camp;

  • Assist in monitoring the implementation of UNHCR programmes, including the delivery of services by partners, distribution of all humanitarian assistance and monitoring of camp infrastructure.
  • Assist the camp office with administrative tasks as required, including, welcoming and directing visitors to the appropriate staff/units and assist authorized personnel while within the office premises and during field visits.
  • Act as interpreter in the exchange of routine information, contribute to related liaison activities and respond directly to routine queries as might be required.
  • Collect data and other information relevant to UNHCR and report to the supervisor accordingly.
  • Maintains regular contacts with local authorities and implementing partners as requested and guided by the supervisor.
  • In coordination with implementing and operational partners, assist in the reception, registration and provision of assistance to refugees and other persons of concern to UNHCR.
  • Follow up, on regular basis, the overall situation of persons of concern in the camp and other areas where they have been accommodated and report to the supervisor accordingly.
  • Receive mails on behalf of UNHCR camp Office, distribute the mails to the concerned staff/units and ensure delivery of mails and other items to the Office in Lilongwe.
  • Liaise with all UNHCR staff, schedule and issue appointments slips for refugees and other persons of concern who may wish to see UNHCR staff.
  • Manage the interpreters’ roster and assign interpreters for staff during working hours.
  • Support in organizing UNHCR functions; and assist UNHCR staff in organising venues for workshops and events in Dzaleka refugee camp.
  • Submit requests for items (stationery and cleaning materials) required for office use in Dzaleka and maintain weekly/monthly stocks.
  • Ensure the office premises in Dzaleka camp are in good condition at all times, report any damages and needs for repairs to Admin in the office in Lilongwe.
  • Perform any other duties as might be required by the office.
Required degree level
Secondary education
Educational additional comments
  • Must possess, at least, a Malawi School Certificate of Education (MSCE )
Required experience
24 Months
Experience remark

At least 2 years of experience in a similar role

Language skills
  • English(Mandatory), Level – Fluent
  • Chichewa(Mandatory), Level – Working Knowledge
Area of expertise
Other communications related experience
Area of expertise details
  • Good communication skills
  • Computer literate
  • Good interpersonal skills

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