Quality Assurance and Training Coordinator

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PSI Malawi is affiliated to Population Service International, a Washington DC based non-governmental and nonprofit making organization. PSI Malawi mission is to support low income and at-risk Malawians to lead healthier lives through the provision and promotion of quality products and services, in line with the Government of Malawi goals. To accomplish its mission, PSI Malawi is inviting applications from suitably qualified candidates to  vacant position.

Reporting to the Quality Assurance Manager, the incumbent will be responsible for implementing program quality assurance and improvement activities to required standards while monitoring and continuously evaluate family providers’ and system quality compliance level to ensure sustained client’s safety and improved quality of care. Specifically, he/she will be required to perform the following duties and responsibilities;

• Prepare all sites and affiliate clinics for scheduled internal and external sites service quality assessment (QA) activities.
• Coordinate and conduct scheduled sites service Quality Assessments (QA) using HNQIS.
• Track sites performance through action plans development and follow up visits and document key findings in sites-based supervision forms.
• Develop monthly QA/QI activities work plans and budgets in line with approved master annual work plan.
• Participate in annual review of service delivery guidelines and protocols.
• Coordinate and conduct regular QA supervisions for franchise and mobile services teams, including partners providing RH services.
• Coordinate and conduct Continuous Professional Development/Medical education activities to all providers, team leads and SD coordinators.
• Coordinate and conduct trainings for all Programme and franchise staff and ensure trainings are aligned to local and PSI standards.
• Build capacity of team leaders to do regular QA assessment of providers using HNQIS checklist.
• Develop and share monthly reports and updates on quality assurance and improvement activities for various teams.
• Develop quarterly training and supervision plans and conduct approved training activities as scheduled.
• Participate in MOH/PSI joint sites supportive supervision based on schedules from Reproductive and Quality Management Health Directorates at the MOH.
• Lead monthly orientation of providers on AEs, complication communication protocol; including management and referral system.
• Coordinate annual providers licenses renewal including renewal of PSI clinics licenses.
• Oversee CQI and support supervision activities in designated teams/sites. This includes ensuring quality improvement team (QIT) meetings takes place monthly and led by team leads. File teams QIT/QA meeting minutes copies.
• Coordinate all QA report documentations and storage in line with reporting and storage standards.
• Support recruitment of service delivery providers and ensure this is done according to PSI quality standards.
• Coordinate and conduct mentorship of service delivery providers in all health areas
• Maintain a good working relationship with government, NGOs, partners and local medical community.
• Coordinate and conduct 6 monthly client exit interviews to assist in determining the quality of care.
• Support QA manager to conduct root cause analysis of all severe adverse.
• Attend local stakeholders and partners meetings at district, regional and national level

Qualification, Knowledge, Ability and Skills
• Applicants must have a Degree in Nursing or Clinical Medicine with at least 3 years’ experience in SRH/FP program implementation and quality assurance approaches.
• Registered by Malawi Medical or Nurses and Midwives Council Malawi.
• Experience in clinical care or nursing working with cooperating partners, health public sector, INGOs and private sector
• Demonstrated experience in capacity building of providers
• Experience in coordination and working with diverse teams
• Excellent computer skills
• Good grasp of the cause and impact of HIV/AIDS, current issues pertaining to Malaria and Child Survival, Reproductive Health and other Social Health issues in Malawi
• A good understanding of difference donor requirements and procedures
• Excellent oral and written communication skills, facilitation and negotiate skills
• Skills to analyze, interpret and assist to solve difficult problems arising from the organization’s cultural diversity
• Be self-starter, effective team player and demonstrated verifiable result-oriented track record.

Mode of Application
Qualified candidates with the specified qualifications and experience should submit their application letters together with detailed curriculum vitae with names and contact details of at least three traceable referees by  19th August, 2021 , to The Head of Human Resources, PSI Malawi, Box 30132, Lilongwe through:  [email protected]  with the job title as a subject line.

PSI Malawi is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of religion, color, sex, age, disability, sexual orientation, marital status, personal appearance, political affiliation, family status or responsibilities, gender identity or expression, pregnancy or related medical conditions. PSI maintains zero tolerance for child abuse, sexual abuse, or exploitative acts or threats by our employees, consultants, volunteers, contractors or anyone associated with the delivery of our programs and services, and takes seriously all complaints of misconduct brought to our attention.

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