ICT Assistant

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OBJECTIVES OF THE PROGRAMME

Country Management Support Units (CSUs) have beenestablished in the organisational structure to provide support for Managers andstaff to fully assume their responsibilities in the GSM environment and to ensure compliance with organizational policies, procedures, rules andregulations on all administrative and financial matters and transactions in thecontext of an Enterprise Resource Planning (ERP) system.

DESCRIPTION OF DUTIES

    1. Installation, Administration and maintenance
      • Coordinate the installation and maintenance of all ICT hardware and software; according to AFRO ICT standard.
      • Ensure uninterrupted and effective ICT services to the office.
      • Install and support LAN/WAN and data communications systems as per AFROICT Standards (Windows 10 Operating System, Windows 2008/2012 Server, TCP/IP, Ethernet, VPN, PIX, Firewall, Proxy server, Microsoft Exchange server 2010, VSAT, VolP, SNMP. DNS, DHCP, etc…);
      • Maintain, troubleshoot and repair ICT equipment.
      • Perform daily server backup of data files;
      • Set up and maintain disaster recovery procedures;
      • Set up and maintain security of the ICT infrastructure (hacker and virus protection, protection against power failure, fire protection, etc;
      • Maintain inventory of ICT equipment and software;
      • Administer software and updates;
      • Liaise with other UN agencies and external partners on ICT matters.
  1. Reporting
    • Make a quarterly report on informatics equipment inventory;
    • Provide technical documentation concerning all ICT related activities and update it;
    • Make a monthly activity report.
  2. User and Administrative Support
    • Provide in-house training/assistance to staff on usage of informatics equipment (computers accessories) programs (software);
    • Assist in the design and implementation of database applications and other computer programmes;
    • Coordinate the activities of external consultants;
    • Act as ICT/AFRO focal point at WHO Country Office level;
  3. Assets
    • Ensure accuracy of entries by checking information registered in the CSU Fixed Assets Register;
    • Administer the sale of Assets that are no longer in use in accordancewith the approval of the WR.
    • Supervise periodic physical verification (at least once every biennium) of all WHO Assets and reconcile them against the Fixed Asset register.
    • Prepare discrepancies report for management control and financial decisionpurposes (items not recorded, not found or disposed off).
    • Coordinate the transfer of assets from person-to-person or unit-to-unitand ensure that this is reflected in the central fixed assets.
    • Supervise the process of disposal of obsolete assets and ensure thatassets are disposed off in the best interest of the Organization and thoserecords are updated in the Fixed Asset Register.
  4. Perform other duties as required by immediate supervisor and WR.

REQUIRED QUALIFICATIONS

Education

Essential : Completion of secondary education; preferably supplemented by technical or university courses in computer or information technology systems.
Desirable : First level degree in Computer Science, telecommunications or related area would be an asset.

Experience

Essential : At least 10 years ofprogressive experience in administration of information and telecommunications technologies infrastructure with some years of responsibility work in LANmanagement.

Desirable : Experience in the integrating Voice and Data Communications field: LANdesign, maintenance andtroubleshooting roster configuration, IP address schemes, internet/tunneling.

Skills

  • Work requires very good knowledge of LAN andTCP/IP networking and other internet based protocols, Windows 10 Professional,Windows 2008/2012 Server, Microsoft Active Directory;
  • Good knowledge of E-mail system’s administration (Exchange Server 2010 and Microsoft Office365);
  • Good knowledge of computer security including firewall and Virus protection;
  • Good knowledge of Data backup and Disaster Recovery procedures (Veritas Backup Exec is the software used);
  • Good knowledge of Database programming with visual Basic;
  • Good knowledge of the Administration of telecommunication systems including Cisco Unified Communications Manager (CallManager) ;
  • Ability to analyze and troubleshoot problems;
  • Demonstrated ability to identify and solve technical problems in difficult circumstances.
  • Ability to write technical documents.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Moving forward in a changing environment
Creating an empowering and motivating environment

Use of Language Skills

Essential : Expert knowledge of English.
Desirable :

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at MWK 14,205,000 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

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