Communications Manager – (Field Only)

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Job Description

Communications Manager – (Field Only) – (210000N2)



About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to  save, protect, and transform  lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.


Job Summary

The Communications Manager for CRS Malawi is responsible for developing and executing an effective and comprehensive communications strategy to raise the country program’s profile with target audiences, including donors, partners, local media, national and local government, the Catholic Church and others. S(he) will work closely with Senior Management team and Regional and HQ Communications staff and to ensure strategic alignment of communications, consistent messaging and a strong brand identity. The Communications Manager creates content and uses effective communications channels to help position CRS Malawi for funding and influence. The Communications Manager will dedicate 75% of his/her time on the Rapid Feedback Monitoring System (RFMS), while 25% will be allocated to support the communication and marketing of the Malawi Country Program


Roles and Key Responsibilities


  • Write, design, and manage the production of creative and compelling communication and marketing material – stories, photos, video, fact sheets, brochures, advocacy briefs etc. for various audiences, including public and private donors, local and national governments, local Church, partners, media, community members and others as needed.
  • Work closely with other RFMS Team members to provide communications input to develop and implement the RFMS Community Engagement Strategy.
  • Document how RFMS data is used by various stakeholders to inform planning, advocacy, and/or programming and manage production of information packets tailored for use at the community, district, and national level for planning and advocacy.
  • In coordination with the Regional Communications staff, create and implement a robust communications strategy that supports country program business goals and aligns with regional and agency strategy.
  • Work with senior leadership in the CP in support of representation for CRS in Malawi.
  • Manage and work with local creatives in the production of above marketing materials with final approval/review from HQ teams.
  • Identify and serve as the main contact for local media and help identify relevant spokespeople.
  • Under the supervision of the Regional Communications staff help develop specific messages tailored for each audience and identify and utilize effective distribution channels to disseminate communications materials to key audiences.
  • As appropriate, manage social media channels and create content platforms like Facebook and Twitter.
  • Provide marketing and communications support for events, including signage, handouts, talking points, photos, liaising with media, etc.
  • Train and coach relevant country program staff and partners on best practices in communications.

Preferred Qualifications

  • Experience in Adobe Creative Suite, especially InDesign, is strongly desired.



Supervisory Responsibilities

Supervise junior and project-based communications staff.






Basic Qualifications (BQs)

  • Minimum Master’s Degree in Communications, Journalism, or related studies; experience in INGOs or UN preferred.
  • Minimum 3 years progressive marketing and communication experience, ideally for an NGO or another organization in development and relief programming.
  • Individual must possess the ability to influence without direct authority.
  • Excellent English language oral and written communication skills.
  • Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner.
  • Must possess ability to handle multiple priorities in a fast-paced environment.
  • Demonstrated track record of successfully disseminating information to a variety of target audiences.
  • Must be willing and able to travel up to 40 %.
  • Highly proficiency in Microsoft Office applications and desktop publishing skills

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.


***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note:   All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.

CRS’ talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.


EOE/M/F/D/V –  CRS is an Equal Opportunity Employer. (For all US and International positions)




Primary Location

: SARO-MW-Lilongwe


: Marketing Communication


: Catholic Relief Services


: Regular


: Standard

Employee Status

: Manager

Job Type

: Full-time

Job Level

: Day Job

Job Posting

: Oct 19, 2021, 12:41:17 PM

To apply for this job please visit .

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