APTUM Deputy Chief of Party/Program Quality

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Job Category :   International Programs
Supervisor :   Emily Sharpe
Requisition Number :   APTUM003226


World Relief is a unique and invigorating place to work. We are looking for talented, ambitious and collaborative people to come alongside our mission, vision and values as we partner with churches to empower the most vulnerable in the world. We hope these resources provide more insight into your hiring journey with us.

World Relief (WR) has assembled a consortium of innovators and technical experts in social and implementation science with extensive experience monitoring and evaluating behavior change programs and working with communities in diverse contexts to improve people’s lives. Our USAID funded project (funding contingent), Adaptive Programming Through Use of Methods for Listening and Learning (APTUM) encompasses our values and captures our approach: the primacy of agency in behavior change, recognition of how agency is facilitated in local terms, and the need to adapt key mechanisms when achieving scale. The APTUM approach advances SBC by applying complexity and systems thinking to examine, understand, and build agency. It enriches evidence and models through real-time, on-the-ground learning, application, and adaptation.

This position is contingent upon award of a proposal from USAID. The DCOP/Director of Program Quality provides technical oversight and leadership to the APTUM project’s Program Excellence Hub. This includes line management of technical advisors and the leadership and coordination of partners. The DCOP/Director of Program Quality reports to and deputizes the Chief of Party for APTUM, and will support the partnership through participation in APTUM’s Project Management Roundtable.


  • Serve as the project’s lead technical specialist, providing overall technical leadership with a focus on social and behavior norms changes
  • Serve as the Director of the APTUM project’s Program Excellence Hub, where a consortium of local and global partners will spearhead the design, development, and planning of technical assistance activities, program implementation, and global technical leadership products and processes
  • Lead the formulation of project- and country-level workplans for the implementation of programs that address the agency of individuals and communities, and for the strengthening of existing SBC programs, with a focus on gender and youth as cross cutting issues
  • Ensure the integration of gender and youth across APTUM project workstreams, research and technical support activities
  • Coordinate and oversee timely technical support from all partners and internal teams to ensure appropriate coverage of activities, ensuring locally-led leadership across the project
  • Lead technical assistance responses based on requests from USAID missions, APTUM project partners, and other stakeholders
  • Collaborate across the APTUM consortium to develop and apply research to inform new SBC interventions, to adapt current interventions, and to overcome identified gaps or challenges
  • Facilitate the co-creation and dissemination of tools and guidelines with a diverse group of experts to support national and global partners in the design and implementation of impactful SBC activities and SBC M&E
  • Contribute to the design and implementation of research agendas to generate evidence to identify promising SBC approaches and interventions
  • Responsible for planning and scheduling own workflow and timetables
  • Foster ongoing, constructive, and creative dialogue and technical exchange with APTUM field-based and international counterparts, and technical staff of implementing partners
  • Develop and maintain collaborative relationships within the Program Excellence Hub, the Listening and Learning Hub, and the Research Hub, as well as the donor/client organizations, relevant government agencies, bilateral and multilateral organizations, and other NGOs
  • Ensure that APTUM project technical support adheres to the appropriate global strategy and remains technically sound
  • Ensure the quality of implemented technical activities and systems at all levels
  • Support World Relief’s broader organizational development in the areas of SBC, gender, and youth


Preferred Qualifications:

  • International/multicultural experience preferred
  • Experience communicating in culturally diverse contexts
  • Fluency in French, strongly preferred


  • Plays a coaching and mentoring role for others; may assist in team management as necessary, although has no formal people management responsibility
  • May supervise junior level staff members
  • Manages a technical area staff and function area within the organization

Special Knowledge, Skills, and Abilities:

  • Solid understanding of and demonstrated experience applying theoretical models from behavior/social norms change or human-centered design principles in practice, and demonstrated experience in allowing practice to inform theoretical models
  • Experience contributing to research agendas and supporting research utilization efforts
  • Has ability to provide technical direction to projects, ensure high quality outputs and impact, set realistic priorities, and plan for the successful implementation of SBC, gender, and youth activities
  • Thought leadership and demonstrated experience in advancing the field of SBC, gender, and/or youth
  • Proactive, resourceful, solutions-oriented and results-oriented
  • Technical expertise in two or more relevant technical areas: SBC, MNCAH, Reproductive Health, Gender-based Violence, Nutrition, Malaria, Knowledge Management, Research
  • Ability to support work between multiple teams
  • Training facilitation and workshop management
  • High level technical communication, including writing reports, creating and giving presentations, and facilitating trainings or group discussions
  • Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions
  • Strong relationship management abilities. Ability to relate to people at all levels internally and externally
  • Willingness to travel, internationally, up to 20-25% of the time


  • Master’s degree (M.A., MHS, MPH) required
  • Minimum of 15 years of experience required. Additional relevant experience and/or training may substitute for some education
  • Agreement with World Relief’s Values
  • Ability to work in complex environments with multiple tasks, competing priorities, and short deadlines
  • Ability to build consensus and work with diverse groups of people
  • Strong computer skills with good knowledge of Microsoft Office applications; Teams & SharePoint experience
  • Experience in building capacity among peers for developing knowledge-sharing products and leading knowledge-sharing activities
  • Minorities strongly encouraged to apply


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
  • The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds
  • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information
  • The employee frequently is required to sit, reach with hands and arms, talk and hear


  • General office setting
  • Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required
  • Year-end archiving activities involve repeated lifting and bending
  • Physical, emotional and intellectual demands
  • Equipment used: Employee computer (desktop or laptop), printer, and copier
  • All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

World Relief offers a competitive benefits package (25 hours + per week):

World Relief contributes to monthly premiums:

  • Medical
  • Dental

Additional Benefits:

  • Offer 16 Paid Holidays!
  • Vision
  • Offer Paid Sick and Vacation Leave
  • Paid Maternity & Paternity Leave
  • Parental Leave
  • FSAs: Medical & Dependent Care, & Commuter Funding
  • Supplemental Life Insurance (employee, spouse, and children)
  • Contingent upon reward from USAID

World Relief pays 100% for eligible employees:

  • Group Term Life (employee, spouse, and children)
  • Long Term & Short-term Disability
  • Accidental Death and Dismemberment (AD&D)
  • Long Distant Travel Insurance
  • Employee Assistance Program (EAP)

World Relief – Retirement:

  • 401K & Roth
  • WR matches up to 4%, then an additional quarter percent up to 10%
  • Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year

World Relief Discounts (Immediately Eligible):

  • Verizon
  • Pet Insurance through Nationwide
  •  Home and Auto insurance through Liberty Mutual

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

To apply for this job please visit recruiting.ultipro.com .

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