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Old Mutual · Lilongwe, Malawi
Listing expires November 6, 2026
Job Description
To support the effective administration and monitoring of OMFIN’s loan portfolio by maintaining accurate collection records, reconciling repayments, monitoring arrears and conducting early-stage collections. The role will help ensure that repayments are received, correctly allocated and followed up promptly to maintain a healthy loan portfolio.
Key roles and responsibilities
A. Collections administration and reconciliation
- Maintain accurate and up-to-date records of loan repayments, outstanding balances, arrears and collection performance in the core banking system.
- Reconcile loan repayments received through payroll deductions, bank transfers, mobile money and other approved collection channels against system records and collection schedules.
- Investigate repayment discrepancies, unidentified receipts, missed deductions and under-deductions, escalating unresolved differences promptly.
- Prepare and validate employer payroll deduction schedules and follow up on confirmation of deductions and remittances.
- Monitor expected versus actual collections and ensure that payments are allocated to the correct customer accounts.
- Maintain a record of collection exceptions and ensure that outstanding items are resolved within agreed timelines.
B. Early-stage arrears management
- Monitor upcoming repayment dates and identify accounts at risk of missing their first or subsequent repayments.
- Contact customers with upcoming or overdue repayments through approved communication channels.
- Follow up on missed payments, partial deductions, failed transactions and broken repayment commitments.
- Record all collection interactions, promises to pay and agreed follow-up dates in the appropriate systems.
- Refer persistently delinquent or high-risk accounts to the Recovery Officer in accordance with the approved collections framework.
C. Employer and stakeholder coordination
- Follow up with employer payroll and finance teams regarding outstanding deduction schedules, discrepancies and delayed remittances.
- Maintain employer-level collection trackers and identify recurring payroll deduction failures.
- Escalate repeated employer-related collection issues to management for resolution.
D. Reporting and controls
- Prepare daily, weekly and monthly collections and arrears reports.
- Monitor collection efficiency, first-payment defaults, arrears ageing and other agreed portfolio indicators.
- Maintain complete supporting documentation for reconciliations and collection activities.
- Adhere to approved credit policies, customer confidentiality requirements, data protection standards and internal controls.
- Support internal and external audits by providing accurate and traceable collection records.
E . Technical and behavioural competencies
- Strong numerical and reconciliation skills.
- Good knowledge of loan repayment processes and arrears monitoring.
- Good Excel, reporting and data management skills.
- Attention to detail and accuracy.
- Strong communication, negotiation and follow-up skills.
- Integrity, confidentiality and a strong control mindset.
- Ability to work under pressure and meet strict deadlines.
F. Key performance indicators
- Timeliness and accuracy of collection reconciliations.
- Percentage of collection discrepancies resolved within agreed timelines.
- Collection efficiency against approved targets.
- First-payment default and early-arrears performance.
- Timeliness and accuracy of collections reporting.
- Number of unresolved collection exceptions and overdue follow-ups.
G. Minimum qualifications
- A bachelor’s degree in accounting, Banking, Finance, Business Administration, Microfinance or a related field.
- Basic computer literacy and proficiency in Microsoft Excel are essential.
H. Required experience
- At least two years of relevant experience in loan collections, credit administration, banking operations, reconciliations or microfinance.
- Experience in payroll deductions, loan repayment reconciliation or arrears monitoring will be an advantage.
- Experience using a core banking system or loan management system is desirable.
